A this policy policy policy has been drawn up based on the legislation legislation and may be updated without notice ..
The customer has the right to withdraw from the contract without incurring any costs (apart from the cost of returning the product(s)) and without having to state the reason, within 14 (fourteen) days from the day on which the customer or a third party indicated by the customer (with the except the carrier) acquires physical possession of the product(s).
Thus, if the right of withdrawal is exercised, any purchase made can be returned within 14 days of receipt. After this period, it will not be possible to offer a refund or exchange the item(s).
If the customer wishes to exercise their right to freely withdraw from the contract, they must complete and submit a clear declaration of withdrawal from the contract. You can contact the store within the above-mentioned time limit to request the Free Resolution form or explicitly state via e-mail to info@ginpablo.com that you wish to withdraw from the contract.
Any contact made by e-mail should refer to the following data:
Receiver’s name
Telephone/mobile contact
Order number
Order date
Date of received of order
Number of products and/or services purchased
After receipt of the request for free termination of contract, a response will be given as soon as possible, in order to expedite and schedule the collection of the product(s) purchased.
For a purchase to be eligible for return, the items purchased must be in the same condition as when they were delivered. They must also be returned in their original packaging and without signs of misuse or mishandling.
Products that have already been opened or have a damaged bottle will also not be accepted for return.
In order for the returns process to be completed, it will be necessary to include the sending of the invoice invoice, proof of payment and the return form.
The value of the product(s) and delivery costs will be reimbursed in full within 14 days of the date on which we are informed of the decision to withdraw.
Gin Pablo is not obliged to reimburse additional return costs such as a different and more expensive method of collecting the product(s) than the one presented by us. In the event that Gin Pablo requests collection of the product(s) from the customer, the reimbursement process will be initiated after due reception of the product(s). The customer will be notified by info@ginpablo.com of this process.
Reimbursement will be made through the same payment method used by the customer in the initial payment, except in situations where there is an express agreement and the customer does not incur any costs as a result of the refund.
If you don’t receive your refund within the specified period, check your bank account again. If you still can’t confirm that the amount has been deposited, contact your bank manager. If you still have no feedback, please contact the bank. After these steps, you can contact us at info@ginpablo.com.
An exchange of items is only accepted when the order is defective, incomplete, incorrect or damaged as a result of act delivery. If you wish to exchange an item, please contact us by e-mail at the following address: info@ginpablo.com.
The article should be sent to the following address:
Travessa da Rua de Castelões Sul, Nº 114 – Lote 2 4485-066 Fajozes
If article was offered, o even only will be accepted to exchange e by a presentation of respective receipt receipt slip.
The shipping costs initially paid will be included in the amount to be refunded, as provided for in the legislation in force in Decree Law no. 24/2014.
If the customer wants a different collection method from the one defined by Gin Pablo, the customer will be responsible for paying the additional shipping costs related to the return of the product to the store, whether for return or exchange purposes.
We cannot guarantee that items will be returned or that they will arrive in the same condition as when they were sent.
In case of a order delivered in foreign, o process of return é done based on in conditions above mentioned.
If there is no responsible drinking law in your region/country of residence, you must be over 18 to visit our website.
It is Gin Pablo’s policy to promote the responsible and informed consumption of alcoholic beverages, within the limits established by law.
Be responsible. Drink in moderation.
